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Free shipping on all orders in the UK
Free shipping on all orders in the UK

Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:
  • Condition: It must be in the same condition that you received it, unworn or unused.
  • Packaging: It must have all original tags attached and be in its original packaging.
  • Proof: You will need the receipt or proof of purchase.
How to Start a Return

To initiate a return, please visit our Returns Portal or contact our customer support team at sales@ozziebrandelectronics.co.uk.

Important: Please do not send your items back without an approved request, as unauthorized returns cannot be accepted. All accepted returns must be sent to the following address: [Ozzie Brand Electronics Hampton Road Forest Gate London E7 0PD] - Please note that we cannot accept in-person returns, as there is no customer service desk at this site.

Return Shipping Fees

Free Returns: If your item is defective, damaged, or doesn't work, we will provide a pre-paid return shipping label along with detailed instructions on how to send your package back.

Buyer-Paid Returns: If you are returning an item due to a change of mind (e.g., you do not like the item, it does not fit, or it was ordered by mistake), you are responsible for the return shipping costs.

Damages and Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-Returnable Items and Exceptions

Certain types of items cannot be returned:
  • Perishable goods (such as food, flowers, or plants)
  • Custom products (such as special orders or personalized items)
  • Personal care goods (such as beauty products)
  • Hazardous materials (such as flammable liquids or gases)
  • Sale items and gift cards
Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

United Kingdom and European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the UK or the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification under the UK Consumer Contracts Regulations. As above, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging.

Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund has been approved.

If approved, your refund will be processed automatically back to your original payment method within 10 business days. Please keep in mind that banks and credit card companies can take a few additional days to clear and post the funds to your account.

If more than 15 business days have passed since your return was approved and you still haven't received your funds, please contact our support team at sales@ozziebrandelectronics.co.uk so we can look into it for you.